It's May 07, 2024, 08:49:36 PM
I took my car in because it was pulling a little to the right. I asked them to check it out and see if maybe the alignment was messed up. They came back and told me they couldn't see anything else wrong so that it must be the alignment. Finally, like three hours later they came back and said that it was my tires. They said they switched the tire from one side to the other and they found that now the car pulled to the left. I asked the guy which tire I needed changed, he said "the right". They gave me a work order for the alignment and I paid 50 dollars. I drove away in my car and it felt strange leaving and my car was just as bad as when I had brought it in. I felt like, "why the hell did I pay them when they didn't do anything." I went back and I asked them, "are you sure it's the right tire I need changed when the car is pulling to the left?" This time, a different guy gave me a different answer, he said, "you better see a specialist, it could be any of the tires."Then I was really pissed. I argued with them and asked for my money back. I said any business is supposed to fix a problem. A customer has a need, or a problem, and the business provides a solution; if the problem is still there, then why would a customer pay? So finally, they gave me the money back?Was that wrong to ask for my money back?Since I took my car in to get it fixed, and I left with the car in the same condition, shouldn't I be able to get my money back?
Quote from: Abdul-Infinite presents...Ottomankalifah.com on October 08, 2007, 11:37:00 PMI took my car in because it was pulling a little to the right. I asked them to check it out and see if maybe the alignment was messed up. They came back and told me they couldn't see anything else wrong so that it must be the alignment. Finally, like three hours later they came back and said that it was my tires. They said they switched the tire from one side to the other and they found that now the car pulled to the left. I asked the guy which tire I needed changed, he said "the right". They gave me a work order for the alignment and I paid 50 dollars. I drove away in my car and it felt strange leaving and my car was just as bad as when I had brought it in. I felt like, "why the hell did I pay them when they didn't do anything." I went back and I asked them, "are you sure it's the right tire I need changed when the car is pulling to the left?" This time, a different guy gave me a different answer, he said, "you better see a specialist, it could be any of the tires."Then I was really pissed. I argued with them and asked for my money back. I said any business is supposed to fix a problem. A customer has a need, or a problem, and the business provides a solution; if the problem is still there, then why would a customer pay? So finally, they gave me the money back?Was that wrong to ask for my money back?Since I took my car in to get it fixed, and I left with the car in the same condition, shouldn't I be able to get my money back?Wtf man they should've told u that in the first placce. they knew what they were doing.I dunno man that sucks cuz im looking at the hood of my car that got repainted because i got into an accident and now that shits starting to peel. And the original paint is still good but the brand new paint on the hood is peeling. That makes me mad cuz i felt like they got me. But nah i don think you were wrong for asking your money back. if the dealers weren't so damn expensive id take it to them but whatever
I never heard of the better business bureau, tell me more.Anyway. I took my car to a different place, got new tires, and some other stuff, it ran me 350. Then they still said I needed an alignment, so I had to go to another place and get a 70 dollar alignment and they said the first place couldn't have given me an alignment, and I shouldn't have paid. So it's a good thing I got my money back.