Do you think this will work? My letter of complaint to my Nissan dealership.

[Now_Im_Not_Banned]

To whom it may concern,

     I am writing to you regarding many of the problems I have been experiencing with the car, a black 2005 Nissan Altima, I have leased from your dealership, Woodland Hills Miller Nissan, July of 2004.  While I am satisfied with the cars performance, I feel that the service has been causing me plenty of inconveniences.  The first problem was minor.  I had  parked my car near sprinklers, only to discover heavy water spots upon most of the cars surface the next morning.  I was told that the car had not been properly waxed, as most cars are when purchased from a dealership. 

     I was fine with that, but then came the next problem.  The passenger window had been rattling when the door was shut with the window down.  The same day I also noticed the gas tank was not properly fixed.  I took it in to the service department and they fixed both problems.  That was generous of them, but the same problem with the same window occurred again less than a month later. 

    Around this time, a strange, high-pitched squeal would constantly pop up at random times while I was driving, only to disappear when the car was turned off.  The sound was extremely disturbing, dangerous, and could have caused damage to my ears.  Yes, that is how bad it was.  I had to drive long distances with the sound going off at random times, never to pause.  So I took my car back to the service department, only for them to tell me that they could not find anything wrong, and for me to bring it in while it was making the “squeal”.  The next time the disturbing noise came up, I rushed to the service department to let them hear it.  They told me to leave the car with them and that they would give me a rental car until the problem was taken care of. 

    The rental car I was given was not performing nearly as well as my car and cost me a lot more money with gas.  I called to see what the problem was and was told that they had to replace the radio on my car.  After a month of driving the rental car of my nightmares, I was told to return it, and to my disbelief, received my car back without a radio.  They said the radio was on backorder and that it should be ready in a “couple of days”.  Weeks went by, as I drove to my job in Los Angeles daily without the radio I paid for along with my car. 

     They finally notified me that the radio had arrived and was ready to be installed.  I took the car in the next day at 10:00 AM and was told that it would be ready in an hour.  Keep in mind I had a very important job interview at 2:30 PM.  I called back at 12:00 PM and once again was told that I have to wait, this time another “half an hour”.  At exactly 1:30 PM, I was dropped off at the service department to pick up my car.  You guessed it, the car was not ready.  I was told to wait and that it would take a “couple more minutes”.  Sitting down over at the service department of Woodland Hills Miller Nissan for an hour doing absolutely nothing was not the worst part, missing my very important job interview was. At 2:30 PM, the time of my appointment, I was told that I had to wait ANOTHER hour! 

     I am sure you can imagine the frustration I was feeling by this point.  I called my ride to come pick me up.  Now I am sitting at home at exactly 3:30 PM, typing you this letter while waiting to receive a phone call from the service department telling me that my car is ready.  For the price I am paying, I do not believe I am being treated fairly.  I feel irritated, lied to, and taken advantage of.  I do not want you to think that I am complaining just for the sake of complaining, I am complaining because I feel that I deserve more than this from your dealership.  I know how I sound and trust me, I am not like that, but my patience is wearing thin. 

     I am requesting something in return for all the inconveniences I have been through within the past few months because of your service.  I greatly appreciate all the help I have been given, but for the troubles I have been experiencing, I believe I deserve something along the lines of a free navigator, or something to that extent.  I am a big supporter of Nissan, but the service has been incredibly terrible. Please do not take my criticism the wrong way, it is only meant to be constructive. Thank you for your time.



Sincerely,


Elior Maimon


Anything I should add or change before sending it? Thanks for the replies...PeACe

[Suga Foot]

you want a free Lincoln Navigator?  lol


nah It sounds cool I guess, but I would reccomend finding a friend that can fix cars.  My best friend works at a body shop, and when he gets little problems like a window rattling and stuff, it's just so minor he doesn't even care so he won't fix it.  But if he's your friend, he can fix little things like that for free.

[Now_Im_Not_Banned]

Naah, not a free Lincoln Navigator, a free navigator system installed in my car...LOL

[Primo]

this is the reason i dont bring cars to mechanics because they take advantage of people. Many people bring them to the mechanic and get lied to so the guy can make a profit. Have a friend who is good with cars look into it. It takes about 10 minutes tops with no experence to put a stock radio into a car. connect the matching connecters in back, and put the screws in. People overexagerate everything. half of the things on cars are real easy to change they just don't realise it. Most of the basic things in the car are only held on by a couple bolts.

[BigBDrugStores]

damn is that a true story?

[Da WCC Hopar!]

LMAO @ the sprinkler shit

[We Fly High]

ive written plenty of complaint letters in the past months. mainly to my landlord..

here are a few important tips that i learned from my business writing class..

break down the paragraph, so its easier to read...
break down all the problems into their own separate paragraphs.. so that the reader can easily navigate...

its good that you mentioned hte purpose of the letter in the very beginning..

try not to use contractions like "don't", '"wasn't", etc .. Instead, use "do not", "was not"... , it sounds a lot more professional

try to find the name of the person that is actualy in charge of reading these letters... "to whom it may concern" is EXTREMELY unprofessional. try to find the exact name of person that is dealing with customer service.

i am really not sure if you should mention the job interview.. because it is kind of like extra details... you can just mention at the end that due to all the time delays and what not, that you were not able to attend a job interview at 2:30, but when you are emphasizing it throughout the paragraph, you are really taking the focus off the real matter at hand.. they dont realyl care about your interview, they care about their customer service quality..

you spelled Patience wrong... you said "patients", tahts like a doctor's patient.

fuck it, i'll just do a rough edit of ur shit... make sure to fine tune it. ..........

to _____ (find name of representative, very important)

I am writing to Nissan in regards to the numerous problems I have been experiencing with a 2005 Altima which I leased from the Woodland Hills Miller  dealership in July 2004.  I feel that the customer service that I am receiving is less than satisfactory.   

The first problem was minor.  I had  parked my car near sprinklers, only to discover heavy water spots upon most of the cars surface the next morning.  I was told that the car had not been properly waxed, as most cars are when purchased from a dealership. (NOT SURE IF YOU SHOULD MENTION THIS, VERY MINOR)

The second problem: The passenger window had been rattling when the door was shut with the window down.  The same day I also noticed the gas tank was not properly fixed.  I took it in to the service department and they fixed both problems.  However,  the same problem with the same window occurred again less than a month later.

The third problem:  A strange, high-pitched squeal would constantly pop up at random times while I was driving, only to disappear when the car was turned off.  The sound was extremely disturbing, dangerous, and could have caused damage to my ears. The sound would often go off at random times, and it would never pause. I took my car back to the service department, only for them to tell me that they could not find anything wrong, and for me to bring it in while it was making the “squeal”.  The next time the disturbing noise came up, I rushed to the service department to let them hear it.  They told me to leave the car with them and that they would give me a rental car until the problem was taken care of.  The rental car I was given was nott performing nearly as well as my car and cost me a lot more money with gas.  I called to see what the problem was and was told that they had to replace the radio on my car.  After a month of driving the rental car of my nightmares, I was told to return it, and to my disbelief, received my car back without a radio.  They said the radio was on backorder and that it should be ready in a “couple of days”.  Weeks went by, as I drove to my job in Los Angeles daily without the radio I paid for along with my car.  They finally notified me that the radio had arrived and was ready to be installed.  I took the car in the next day at 10:00 AM and was told that it would be ready in an hour.  Keep in mind I had a very important job interview at 2:30 PM.  I called back at 12:00 PM and once again was told that I have to wait, this time another “half an hour”.  At exactly 1:30 PM, I was dropped off at the service department to pick up my car.  Once again, the car was not ready. Waiting at the service department of Woodland Hills Miller Nissan for an hour doing absolutely nothing was not the worst part, missing my very important job interview was. At 2:30 PM, the time of my appointment, I was told that I had to wait ANOTHER hour!  I’m sure you can imagine the frustration I was feeling by this point.  I called my ride to come pick me up.  Now I am sitting at home at exactly 3:30 PM, typing you this letter while waiting to receive a phone call from the service department telling me that my car is ready.  (TRY TO FIND TUNE THIS PARAGRAPH, TO ME ITS READING A LOT LIKE "THIS HAPPENED, THEN THAT, THEN THIS, ETC..., MAKE IT MORE DIRECT TO THE POINT)

For the price I am paying, I do not believe I am being treated fairly and i feel that i deserve more from your dealership .  After all these inconveniences,  my patience is wearing thin.  I am requesting something in return for all the inconveniences I have been through within the past few months because of your service.  I greatly appreciate all the help I have been given, but for the troubles I’ve been experiencing, I believe I deserve something along the lines of a free navigator, or something to that extent.  I am a big supporter of Nissan, but the service has been less than satisfactory. Please do not take my criticism the wrong way, it is only meant to be constructive. Thank you for your time, and I look forward to hearing from you soon.

MAKE SURE TO SIGN IT.

[eS El Duque]

^^^wow, you would've been a lot of help iin my English 12 class lol

[The Watcher]

asking for free shit wont get you a thing

my girl had issues with her car, asked for some free shit and they flat out said no
my girls mum had the same problems, they gave her 30% of ALL her future purchases

[Trauma-san]

I woudln't ask for anything specific.  Just use that line you put in about you feel you deserve something in return for your patience, as a 'goodwill gesture' or something. 

[Now_Im_Not_Banned]

Damn...Thanks for all the replies, especially justin718...This was more like a rough copy, I typed it up in a few minutes and posted it here for you guys to help revise it...I'm gunna send the final draft after I perfect it.

PS...Trauma, I really want that navigator...LOL

[Thirteen]

I woudln't ask for anything specific.  Just use that line you put in about you feel you deserve something in return for your patience, as a 'goodwill gesture' or something. 

Trauma's got a good point... and if you feel like you haven't been treated fairly and the company is really negligent, visit the better business bureau website... they work wonders...I've gone to them twice about problems with businesses and they've fixed them both times sometimes just the mention of you reporting the business to them works

[The Watcher]

they are gonna think you're just after free shit if you ask for it & will probably ignore you if thats the case

[Now_Im_Not_Banned]

Alright, I guess I won't mention what I want in specific, but I've been trying to get this navigator for quite a while...LOL.

[white Boy]

damn, thats beat, they def desrve to give you something, and btw is your name Elior.